Refund policy

 

RETURN & REFUND POLICY

At Frill Hospitality, we take great care in packaging and quality-checking every order before dispatch.
However, in the rare event of an issue, the following policy applies:

1. ELIGIBILITY FOR RETURN / REFUND

Returns or refunds are accepted only in the following cases:

  • Product(s) received are physically damaged

  • Product(s) are missing from the shipment

  • Product(s) received are different from what was ordered

No other reasons will be considered for return or refund.

2. TIME FRAME TO RAISE A REQUEST

  • Any return or refund request must be raised within 48 hours of delivery

  • Requests raised after 48 hours will not be accepted

3. CONDITION OF PRODUCTS

  • Products must be unused, unopened, and in original packaging

  • Any product that has been used, altered, or tampered with will not be eligible

4. REQUIRED EVIDENCE

To process a request, customers must provide:

  • Clear photos or videos showing:

    • Damaged product

    • Incorrect product

    • Missing item (along with outer packaging)

  • Order number and registered contact details

Requests without proper evidence may be rejected.

5. REFUND / REPLACEMENT PROCESS

  • Once the claim is verified, we will offer:

    • Replacement, or

    • Refund, at our sole discretion

  • Refunds (if approved) will be processed to the original mode of payment

  • Refund processing time: 7–10 working days after approval

6. NON-RETURNABLE / NON-REFUNDABLE CASES

Refunds or returns will not be provided for:

  • Change of mind

  • Dissatisfaction due to fragrance, texture, or personal preference

  • Incorrect orders placed by the customer

  • Minor variations in color, fragrance, or packaging

  • Delay caused by courier or logistics partners

7. SHIPPING COSTS

  • Shipping charges are non-refundable

  • Return shipping (if applicable) will be decided after claim verification

8. CONTACT INFORMATION

For return or refund requests, please contact us at:

Email: info@frillhospitality.com
WhatsApp: +91-76782-73521
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

9. FINAL DECISION

All return and refund requests are subject to management approval, and Frill Hospitality reserves the right to accept or reject any claim.