Terms of service

TERMS OF SERVICE

Welcome to Frill Hospitality.
By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. GENERAL CONDITIONS

  • By using this website, you confirm that you are legally capable of entering into a binding contract under Indian law.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • These terms apply to all users, including browsers, customers, vendors, and contributors.

2. PRODUCTS & SERVICES

  • All products listed on the website are subject to availability.

  • Product images are for representation purposes only. Minor variations in color, fragrance, or packaging may occur.

  • We reserve the right to discontinue or modify any product without prior notice.

3. PRICING & PAYMENTS

  • All prices are listed in INR (₹) unless stated otherwise.

  • Prices are subject to change without notice.

  • Applicable taxes (GST) will be charged as per Indian regulations.

  • Full payment must be received before order processing and dispatch.

4. ORDERS & ACCEPTANCE

  • Placing an order does not guarantee acceptance.

  • We reserve the right to cancel or limit quantities for any order.

  • In case of order cancellation by us, any payment received will be refunded as per our Refund Policy.

5. SHIPPING & DELIVERY

  • Shipping timelines are estimates and may vary based on location and logistics.

  • We are not responsible for delays caused by courier partners, natural events, or incorrect address details provided by the customer.

  • Shipping charges are non-refundable.

(Please refer to our Shipping Policy for full details.)

6. RETURNS & REFUNDS

  • Returns or refunds are accepted only in cases of damaged, missing, or incorrect products.

  • Requests must be raised within 48 hours of delivery with proper proof.

  • Refunds are subject to verification and approval.

(Please refer to our Return & Refund Policy for complete terms.)

7. USER RESPONSIBILITIES

You agree not to:

  • Use the website for unlawful or unauthorized purposes

  • Violate any applicable laws or regulations

  • Transmit malicious code, viruses, or harmful content

  • Misuse or copy website content without permission

8. INTELLECTUAL PROPERTY

  • All content on this website, including logos, images, text, designs, and trademarks, is the property of Frill Hospitality

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

9. LIMITATION OF LIABILITY

  • Frill Hospitality shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our maximum liability, if any, shall not exceed the value of the order placed.

10. THIRD-PARTY SERVICES

  • We may use third-party services (payment gateways, courier partners, etc.).

  • We are not responsible for the policies or actions of third-party providers.

11. TERMINATION

We reserve the right to terminate or suspend access to our website or services if these terms are violated.

12. GOVERNING LAW

  • These Terms of Service are governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

13. CHANGES TO TERMS

  • We reserve the right to update or modify these Terms of Service at any time.

  • Continued use of the website constitutes acceptance of any changes.

14. CONTACT INFORMATION

For any questions regarding these Terms, contact us at:

Email: info@frillhospitality.com
WhatsApp: +91-76782-73521
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST