Shipping policy

SHIPPING POLICY

At Frill Hospitality, we aim to process and dispatch all orders efficiently while ensuring safe and secure delivery.

1. ORDER PROCESSING TIME

  • Orders are processed within 4–6 business days after payment confirmation.

  • Processing time may vary based on:

    • Order quantity

    • Product availability

Orders are not processed on Sundays or public holidays.

2. SHIPPING TIMELINE

  • Estimated delivery time:

    • Metro cities: 3–5 business days

    • Non-metro / remote areas: 4–8 business days

  • Delivery timelines are approximate and may vary due to courier operations or unforeseen circumstances

3. SHIPPING PARTNERS

We ship through reliable third-party courier and logistics partners to ensure timely and secure delivery.

4. SHIPPING CHARGES

  • Shipping charges are calculated at checkout based on:

    • Delivery location

    • Shipment weight and volume

  • Shipping charges, if applicable, are non-refundable

5. BULK & B2B ORDERS

  • Bulk or hotel orders may require additional processing time

  • For large or customized orders, shipping timelines will be communicated separately 

  • Partial shipments may be made in certain cases to avoid delays

6. DELIVERY RESPONSIBILITY

  • Please ensure accurate shipping details at the time of placing the order

  • Frill Hospitality is not responsible for delays caused by:

    • Incorrect address or contact information

    • Courier delays or force majeure events

  • Re-shipping costs due to incorrect details will be borne by the customer

7. DAMAGED OR MISSING SHIPMENTS

  • If an order is received in a damaged condition or with missing items:

    • Notify us within 48 hours of delivery

    • Share clear photos/videos of the package and products

  • Claims raised after 48 hours may not be accepted

8. UNDELIVERED / RETURNED SHIPMENTS

  • If a shipment is returned due to:

    • Incorrect address

    • Unavailability of recipient

    • Refusal to accept delivery
      re-shipping charges will apply

9. TRACKING INFORMATION

  • Once dispatched, tracking details will be shared via:

    • Email, WhatsApp, or SMS

  • Customers can track shipments using the provided tracking link

11. CONTACT INFORMATION

For shipping-related queries, contact:

Email: info@frillhospitality.com
WhatsApp: +91-76782-73521
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST